We kindly recommend booking your appointment 2–4 weeks in advance, as our stylists’ schedules fill quickly, especially for color, extensions, and weekend services. A valid credit card may be required to secure your appointment, and you will receive text or email confirmations—please confirm to help us prepare for your visit. If you need to cancel or reschedule, we ask for 24–48 hours’ notice; late cancellations may incur a 50% fee, and no-shows or same-day cancellations will be charged 100% of the scheduled service. Clients arriving more than 10–15 minutes late may need to adjust their service or reschedule to keep our day running smoothly. For safety and comfort, only clients receiving services are allowed in the styling area unless otherwise approved. If you need an adjustment, please contact us within 7 days so we can make it right. We accept all major credit cards and cash, and gratuity is appreciated but never expected.